Return Policy

If The Ice Barrel is not the right fit for you, we got you covered!

If the product arrives damaged, we will ship new product at no cost.

You can return the product for a refund within 30 days of delivery. Return cost DO apply, and the product needs to be in its original condition, unused and packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted. There is a 20% restocking fee. Customer will need to contact a freight shipping service and pay all associated fees for shipping the product back to its origination location as specified on the original BOL. The return shipping fees are the sole responsibility of the customer and will NOT be reimbursed. Once the product is received it will be inspected, if the return is accepted a refund will be issued within 1-2 weeks. The original payment method will be refunded. If the return is rejected, customer will be responsible to arrange shipping back to the destination. Customer will be responsible for damage to product, including any damage by third party carriers. Shipping insurance is recommended.

For questions or concerns please email info@theicebarrel.com